Something's off? Let's fix it.
Most issues have a two-minute fix. Start with the six below — and if none of them lands, we're one email away.
Email us. We'll take it from there.
For anything the fixes below don't cover — bugs, billing confusion, feature questions, or data requests.
Help us fix it faster
- Your app version — so we test exactly what you're running.
- Roughly when it happened — a date and approximate time helps us find it in the logs.
- What you expected — versus what the app actually did.
A note on billing: subscriptions, payments, and refunds are handled by Apple. Manage or cancel your subscription in your iOS settings, and request refunds through the App Store.
Six fixes for the usual suspects.
Each one takes a couple of minutes. If a fix doesn't land, the note at the bottom tells you exactly what to send us.
A barcode won't scan
- Check camera permission: iOS Settings → Meros → Camera.
- Wipe the lens and find better light — glare and shadows are the usual culprits.
- Flatten curved labels with your thumb so the bars sit on one plane.
- If the barcode scans but the product isn't found, add it manually — your correction is remembered for your household and wins future lookups. Fix it once, Meros remembers.
Same barcode keeps missing? Email the barcode number to support@meros.kitchen and we'll look into it.
My meal plan won't generate
- Check your connection — plan generation needs the network.
- Pull to refresh, then try again.
- On the free tier, AI regenerations are capped at 3 dinners and 2 lunches per rolling 7 days. If you've hit the cap, the app says so — and it resets on a rolling window, not at midnight on Sunday.
Still stuck after a retry? Email support@meros.kitchen with the approximate time it failed.
Delete my account and data
- It's self-serve in the app: Profile → Delete Account, with a double confirmation so nothing happens by accident.
- Deletion removes your pantry, plans, ratings, weight log, and account data within 30 days; backups roll off within 90.
No access to the app? Email support@meros.kitchen from your account email and we'll handle it for you.
Apple Health isn't syncing
- Health sync is a premium feature — make sure your subscription is active.
- Check iOS Settings → Health → Data Access & Devices → Meros and confirm permissions are granted.
- Note that HealthKit isn't available on some devices (the iPad, for example).
- Toggle the connection off and back on in Meros → More → Health.
Permissions look right and it still won't sync? Email support@meros.kitchen with your device model.
My household isn't sharing correctly
- Confirm everyone joined the same household: More → Household.
- Check the size: free households hold up to 3 members; Family Plus extends that to 8.
- Dietary settings are per-person, and the shared plan respects all of them. If a member's restriction isn't reflected, have them re-save their dietary settings, then regenerate the plan.
Still seeing the wrong plan? Email support@meros.kitchen with how many members you have and what looked off.
More answers, less waiting.
Quicker answers.
The questions we hear most — about plans, the free tier, and how Meros thinks about your week.
Read the FAQ Privacy PolicyYour data, plainly.
What we collect, what we never sell, and how deleting your account actually works.
Read the policy Terms of ServiceThe fine print.
Subscriptions, billing through Apple, and the rest of the agreement — in readable English.
Read the terms